Before it's a one-star from a slammed night
A 15-minute wait tonight.
A one-star review tomorrow.
The slow pour on a packed Friday. The flat beer from a dirty line. The board still listing a keg you blew through last week. Behind the bar you never see it. Put a code on the coaster and you hear it while the guest is still on a stool, with time to make it right.
Works on the phone already in their hand. Nothing to download.
Dana R.
★☆☆☆☆
“My pour was flat and tasted soapy, and half the board is beers you're out of. Waited 15 min for that.”
Pulled the line, swapped the keg, and fixed the board. 4 people who flagged the flat pour got a text back.
never hit the review page
What lands on the coaster
The stuff they'd never flag to a busy bartender.
“Beer tasted flat and kind of soapy. Sent it back and the second pour was the same.”
left taps
“Three of the beers I wanted were 'no longer served' but they're still up on the board.”
tap list
“Waited 15 minutes to order one beer. One bartender, packed house, line out the door.”
Friday rush
“Sat down to a table covered in someone else's empties. Nobody came to clear them.”
table 5
“Ordered the hazy IPA, got handed something else, and only noticed after a few sips.”
service well
“Men's room was out of soap and the floor was sticky. For a Saturday that's rough.”
restroom
The window is one round
The slammed-night wait turns into a star you read the next morning.
A guest who waited 15 minutes on a packed Friday rarely says a word at the bar. They drink up, walk out, and post the one-star on the drive home. You read it the next morning, and so does everyone picking a taproom for tonight.
Give them a faster place to put it and you close that window. You hear the flat pour while they are still on the stool, swap the keg, and buy back the round you were about to lose to a review.
How it works
From the stool to fixed, before they cash out.
- 01 8:12p
A guest scans the coaster
A small code on the coaster, the table, or the menu board. No app, no login. With a beer in hand they thumb out what is off in about ten seconds, and leave a number if they want to hear back.
- 02 8:13p
You see it behind the bar
Every report from every table lands in one place, already sorted. Four people flagging the same flat pour read as one line problem, not four separate complaints.
- 03 8:40p
You text them back once it is handled
Pull the bad keg, clear the table, open a second register, then mark it done. Everyone who flagged it gets one text. The guest with a finger over the star rating hears from you instead.
The faults you can't taste
The coaster catches what the bar can't see.
A dirty draft line and a board still listing a blown keg are quiet faults. You are slammed, the regulars are nice about it, and nobody walks up to say the pour tastes off. The guest with the beer in front of them knows first. The code on the table puts that in your hand while the keg is still on, not in a review at 9am.
Tonight · from the floor
- Line 4 · flat & soapy 3 flags · clean it
- Board out of date 2 flags · 3 dead taps
- Friday wait opened a 2nd register
Line 4 flagged 3 nights running: book the cleaning
Hear it at the bar, not at 9am.
Put a code on the coasters and the table tents this week. Start free, set up your taproom in a few minutes, and get the report instead of the rating.
Start free