Terms of Service

Acceptance of terms

By accessing or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use our services.

Description of service

Fix It First provides a platform for reporting and managing issues at physical locations. Organizations use the service to collect reports from the public and to send updates to reporters who have opted in.

Use of the service

You agree to use the service only for lawful purposes. You must not submit false, misleading, or abusive reports. Organizations are responsible for how they use report data and for obtaining any required consent before sending communications (such as SMS) to reporters.

SMS terms

By checking the SMS consent box on a report form and providing a mobile number, you agree to receive text messages from Fix It First about the note, feedback, or report you submitted, including acknowledgements and status updates.

Message frequency varies based on the activity of the report you submitted. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

We do not share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing purposes. See our Privacy Policy for details on how we handle your information, and our SMS program page for the full opt-in flow and disclosures.

Disclaimer of warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free operation.

Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

Changes to terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the updated terms.

Contact

For questions about these terms, please contact us through your business owner or the support channel provided by your organization.