You're the last to know

You can't be everywhere. Now you'll always be in the loop.

Frustrated customers rarely say anything to you. Most just stop coming. Fix It First gives them a fast, easy way to tell you what went wrong, so you can make it right while they are still your customer.

Start free See how it works

No app to download. Nothing for them to install.

A customer holding up a phone to scan the QR code on a cafe counter sign that reads “Something not right? Tell us before you go.”
Ten seconds, at the counter, before they walk out.

Silence is expensive

The complaint you never hear is the one that hurts most.

Most unhappy customers say nothing to you. Some stop coming. Some tell the internet. Either way, you find out too late to fix it.

Give them an easy way to tell you, and the complaint becomes something you can act on, and someone you can win back.

How it works

From complaint to conversation.

  1. 01 9:41a

    They tell you, right where it broke

    Any phone camera opens your QR code. No app, no login. They say what went wrong in about ten seconds. You know the moment it happens, instead of weeks later.

  2. 02 9:41a

    You hear it in their words

    The report comes with the exact spot and a photo, not a vague star rating. You hear what actually happened, from the person it happened to.

  3. 03 9:42a

    One inbox, one job

    Every report from every location lands in one place. If ten people flag the same broken thing, it is one job, not ten.

  4. 04 2:15p

    They hear back, every time

    Mark it fixed and everyone who asked gets a text. The customer who saw you take care of it has a reason to give you another chance.

The page a customer sees after scanning the QR code: a note field to say what happened, a button to add a photo, and an optional field for their name and number if they want to hear back.
What the customer sees. No app, no login.

The payoff

Fix the problem. Keep the customer.

Fix the wobbly table, and the customer who told you about it hears back from you: fixed, and thank you for speaking up. A problem handled well gives them a reason to come back.

Customers who see a business respond are more likely to trust it and return.

You, that afternoon

Fixed the wobbly table by the window you told us about. Thanks for speaking up.

the next week

Them, back again

Came back the next week and the table by the window was perfect. Appreciate you sorting it out so fast.

Built for places with a front door

Restaurants & cafes Hotels & motels Gyms & studios Movie theaters Apartments & multifamily Office buildings Co-working spaces Laundromats Salons & barbershops Car washes Veterinary clinics Libraries Parks see all

Start hearing what you've been missing.

Set up in minutes. This week, you'll hear about the things customers usually keep to themselves, in time to do something about them.

Start free