Live in the wild Reports from the field

We hear what's broken, so you can fix it first.

Before Yelp

Every one-star review started as a note. Read yours before it lands on Yelp.

Customers say what's wrong in seconds, and feel heard. You triage everything in one inbox, prioritize by who's actually affected, and reply to everyone with one update.

Start listening — free See how it works
No app
No customer login
60-second setup
Maple Park Apr · 09
14 reporters
Maple Park · Pavilion B

What's wrong?

"The water fountain by the basketball court has been broken for two weeks. Kids are getting thirsty."
Send me text updates
— Sent from Pavilion B
Send
Voices coming in this week — live
"Cold shower in Locker Room A." "Bathroom out of paper towels." "Loose rail on the back stairs." "Wifi not working at table 7." "Water fountain by court B is broken." "Pothole on Elm. Hit it twice today." "Cold shower in Locker Room A." "Bathroom out of paper towels." "Loose rail on the back stairs." "Wifi not working at table 7." "Water fountain by court B is broken." "Pothole on Elm. Hit it twice today."
How it works

Three moments.
End to end.

Reporting, triaging, and following up shouldn't take three different tools. We do all three in the lightest way possible.

step
01
Customer ▸ speaks up

Customer speaks up. Customer is heard.

A small sign at every location opens a one-screen form with the location pre-filled. No app, no login, no ten-question survey — just a place to say what's wrong.

step
02
You ▸ triage

Duplicates collapse. Loud problems rise.

Eight people reporting the same broken fountain become one issue with a count of eight. The thing that's annoying the most people sits at the top of your inbox.

step
03
Everyone ▸ hears back

One update. Everyone who cared, hears back.

When you mark something fixed (or just acknowledge it), every reporter who opted in gets a single SMS. No follow-up emails, no individual replies — and no one wondering whether you noticed.

Postmarks · this week

Real problems. Real people. Fixed quickly.

Maplewood Y Mon · 9:14a
Fixed · 4h

"The sauna in Locker Room B is just lukewarm. Has been for a week."

23 people felt it SMS sent
Riverside HOA Tue · 6:22p
Triaged

"Streetlight on Pine & 4th out for two nights. It's pitch black."

9 people felt it Crew on it
Tap Room E Wed · 7:48p
Fixed · 35m

"The music is way too loud at table 12. Can't hear my friends."

4 people felt it SMS sent

Composite of recent customer reports across pilot accounts.

Before, we'd hear about a broken thing five times — once from each angry customer who tracked down a manager. Now we hear about it once, fix it once, and every customer gets a text when it's done.
Operations Director · 12-location gym
Built for places customers actually visit

Anywhere there's a counter, a door, or a complaint.

Gyms

Locker rooms, equipment, hot water.

One sign per location
Parks & Pools

Fountains, restrooms, signage, gates.

One sign per location
Restaurants

Tables, wifi, restrooms, music too loud.

One sign per location
Cities & HOAs

Streetlights, trails, dumpsters, potholes.

One sign per location
Stop hearing about the same broken thing twice

Be the place that listens.

Fix It First is free to try. Spin up your first location in under a minute, print a poster, and start hearing from the people who walk through your doors.

Get started — free View pricing