Before they freeze the membership
Members don't complain.
They just stop showing up.
The treadmill stays broken, the showers run cold, and the member who noticed says nothing. They drift, miss a week, then cancel at renewal. Put a code on every machine and you hear the problem while you can still fix it and keep them.
No app for members to download. It works over text.
Marcus T.
Member · 14 months
“Treadmill by the window has been dead like three weeks. Starting to feel like nobody here cares.”
New belt in by Thursday. 8 members who flagged it got a text back.
renewed instead of froze
What you'll actually hear
The stuff members text a friend, never the front desk.
“Treadmill by the window has been out of order like three weeks. Same handwritten sign.”
cardio · treadmill 4“Showers in the mens locker room had zero hot water again this morning.”
locker room“Only two of the leg press machines and there is always a line at 6. Can we get more?”
free weights“No clean towels at the desk for the third time this week. Had to use my shirt.”
front desk“Floor is roasting in the afternoon. AC cant keep up once it gets busy.”
main floor“Sanitizer station by the dumbbells has been empty for days. Kind of gross.”
free weightsThe gap
You pay to acquire them, then lose them in silence.
An annoyed member almost never walks up to the desk. They skip a few days, then a week, and when renewal hits they freeze or cancel. You eat the churn and never learn it was the cold showers.
Give them a code on the machine and they tell you in the moment. You fix the belt, text them it is done, and the member you already spent good money to win stays on the books.
How it works
Three steps, dead treadmill to fixed.
- 01 6:12p
A member taps the code on the machine
A sticker on the treadmill, in the locker room, by the squat racks. No app, no login. They type what is wrong in ten seconds and leave a number if they want to hear back.
- 02 6:13p
You hear it in one inbox
Every report from every club lands in one place, sorted. Eight people flagging the same dead treadmill group into one issue, so it reads as one job for your tech, not eight.
- 03 Next day
You text them back when it is fixed
Mark the treadmill repaired and everyone who flagged it gets one text. The member who was a workout away from freezing their account hears from you instead of quietly drifting off.
A code on every machine
The report arrives already tagged to treadmill 4.
Put a sticker on each machine and in each zone, the free weights, the cardio deck, the studio, the men's and women's locker rooms. A member taps the one in front of them, so you never get a vague “something's broken.” You get the exact bike.
Run more than one club? Every location feeds the same inbox. You see at a glance which gym's equipment lags behind, and ten texts about the same dead treadmill roll into one job.
Keep the members you already paid to win.
Start free, sticker your machines in an afternoon, and hear the cold shower before it shows up as a cancellation at renewal.
Start free