How it works
You can't be everywhere.
Here's how you stay in the loop.
Something goes wrong while you are not there. Instead of walking away or posting about it later, the customer gets a direct line to your business. You hear what happened, take action, and keep them updated, turning a frustrating visit into a conversation.
A private way to speak up.
A QR code opens a page connected to that exact location. No app and no login. In about ten seconds, the customer can explain what happened, add a photo, and choose whether they want updates. They can remain anonymous to the business while still knowing their report was received.
↳ Opens instantly on the phone already in their hand.
Customers can report the issue, add a photo, and choose whether they want updates.
You see it the moment it happens.
Every report from every entrance, aisle, restroom, or location lands in one inbox. Reports about the same problem are grouped into a single issue, so ten spilled-milk reports become one job to manage. You see recurring problems without sorting through duplicate messages.
↳ Filter by status: New, Acknowledged, In Progress, or Fixed.
Issues
- New Safety hazard
Cracked tile near checkout
Checkout
1
report
- Acknowledged Service & checkout
Long line at self-checkout
Self-checkout
3
reports
- Acknowledged Spills & leaks
Spilled milk in front of dairy cooler
Dairy
2
reports
- Fixed Safety hazard
Endcap boxes blocking aisle
Aisle 2
2
reports
- In progress Cleanliness
Odor and litter in restroom hallway
Restrooms
2
reports
They hear back from a real person.
Open the issue, update its status, and send a personal message. Customers who asked for updates hear what is happening and know their report did not disappear into a form. A frustrating experience becomes a direct conversation, and an opportunity to earn back their trust.
↳ Updates are optional, and customers can reply STOP at any time.
Spilled milk in front of dairy cooler
Dairy · Dairy wall cooler · 2 reporters
Update sent to reporters
2 reports, grouped
Smells like sour milk near the dairy wall. Needs a mop ASAP.
Almost slipped by the dairy cooler: there’s a puddle.
Why people use it
A safer way to speak up
Customers can report an issue without an awkward face-to-face conflict. Their personal contact information stays hidden from the business, even when they choose to receive updates.
Nothing to download
The QR code opens a simple web page, not an app store. Customers can submit a report before an app would finish downloading.
One inbox, fewer duplicates
Reports from every location appear in one place. When several customers flag the same problem, Fix It First groups them into one issue for your team to manage.
Updates they chose to receive
Customers choose whether they want text updates when they submit a report. Their contact information stays protected, and they can reply STOP at any time.
Hear about problems while you can still fix them.
Create your first QR code, place it in your business, and give customers a simple way to speak up.