How it works
From a tap on the door
to a text back.
No app for your customers. No new hardware for you. A code on the wall, one inbox for what comes back, and a text when the problem is gone.
It starts with a tap on the door.
A code on the wall opens this, scoped to that exact spot. No app, no login. A customer types what is wrong in about ten seconds and adds a photo if they want.
↳ Works on the phone already in their hand.
Everything lands in one place, already sorted.
Reports from every entrance, aisle, and restroom flow into one list. Repeats of the same problem collapse into a single issue, tagged by type, so ten “spilled milk” notes read as one job to do.
↳ Filter by status: new, acknowledged, in progress, fixed.
Issues
- New Safety hazard
Cracked tile near checkout
Checkout
1
report
- Acknowledged Service & checkout
Long line at self-checkout
Self-checkout
3
reports
- Acknowledged Spills & leaks
Spilled milk in front of dairy cooler
Dairy
2
reports
- Fixed Safety hazard
Endcap boxes blocking aisle
Aisle 2
2
reports
- In progress Cleanliness
Odor and litter in restroom hallway
Restrooms
2
reports
Close the loop with one text.
Open an issue to see every report behind it. Set the status, leave an internal note, and send one update. Everyone who reported it and opted in gets the text. The person who almost wrote a review hears from you instead.
↳ They opted in on the form, and can reply STOP anytime.
Spilled milk in front of dairy cooler
Dairy · Dairy wall cooler · 2 reporters
Update sent to reporters
2 reports, grouped
Smells like sour milk near the dairy wall. Needs a mop ASAP.
Almost slipped by the dairy cooler — there’s a puddle.
Why people use it
Nothing to download
The code opens a web page, not an app store. A first-time customer finishes a report in the time an app would still be downloading.
One inbox, merged
Reports from every location sit together, and repeats of the same problem collapse into a single issue you act on once.
They asked to hear back
A customer opts in to texts by checking a box on the form. You reach people who want the update, and they can reply STOP anytime.