Before it's a one-star at checkout
The guest in 214 won't call the desk.
They'll wait and write the review.
The AC that won't cool, the cold shower, the room that wasn't really cleaned. Three in four guests say nothing to staff and post it at checkout instead. Put a code in the room and you hear it tonight, with hours to fix it.
Works on the phone already in their hand. Nothing to download.
Dana R.
★☆☆☆☆
“AC won't cool down, it's 80 in here and I can't sleep. Room 214. Front desk didn't pick up.”
Maintenance reset the unit and the desk moved Dana to 220 for the night. Dana got a text back before midnight.
never hit the review at checkout
What comes in from the rooms
The stuff they'd never walk down to report.
“AC won't cool down, it's 80 in here. Room 214.”
room 214
“No hot water in 108. Shower ran cold the whole time, had to give up.”
room 108
“Found a hair in the tub and the last guest’s cup is still on the nightstand. Room wasn’t really cleaned.”
room 221
“I have bites on my arm and I think it’s bed bugs. Room 312. Can someone come look now.”
room 312 · safety
“TV remote is dead and the WiFi keeps dropping. Trying to work here.”
room 145
“Toilet runs all night and the fan over the sink rattles. Couldn’t sleep.”
room 109
Three in four say nothing
The bad review isn't a feeling. It's your room rate.
Only about one guest in four tells the desk when something is wrong. The other three smile at the lobby, check out, and write the one-star from the parking lot. You read it days later, after the next traveler already saw it.
That score moves money. Cornell found a single point of review score supports up to an 11.2% higher rate at the same occupancy. Hear the dead AC tonight and you keep the rate, the room, and the guest who was about to torch all three.
How it works
From the room to fixed, before they check out.
- 01 9:14p
A guest scans the code in the room
A small card on the door, the nightstand, or the bathroom mirror, tagged to the room. They scan it on their own phone, type that the AC is dead, and leave their number. No call to the desk, no walking down to the lobby in a robe.
- 02 9:14p
It hits the front desk by room number
The report lands at the desk already labeled 214, so you skip the back-and-forth about which room. A flagged bed-bug or safety report jumps to the top of the queue the second it comes in.
- 03 10:02p
You text them back once it is handled
Maintenance reset the unit, you moved the late-night guest, you stripped 312 and put the report on record. One text goes back to the room. The guest who was halfway to a one-star at checkout hears from you first.
A code in every room
Tagged to the room, so the desk fixes it tonight.
Put a card on the door, the nightstand, or the bathroom mirror, each one tied to its room number. When 214 reports the AC, the desk sees 214, not a guess. A bed-bug or other safety report jumps the queue the moment it lands, and the dated fix-and-reply becomes your record that you acted.
And yes, a guest could just call the desk. Three in four never do. The code is for the ones who would have stayed quiet and reviewed you at checkout instead.
Tonight · by room
- Room 108 hot water · fixed
- Room 214 AC · fixed, guest moved
- Room 312 possible bed bugs · top of queue
312 flagged safety, jumped ahead, logged with a timestamp
Fix the room before it's a one-star.
Put a code in every room this week. Start free, tag your first floor in a few minutes, and hear the dead AC while the guest is still in 214.
Start free