Before they don’t renew the lease
Tenants tell you what’s broken.
Before they call the broker.
Put a code by every elevator, restroom, and suite door. A tenant taps it, says the 4th floor is freezing in ten seconds, and leaves their number. You sort every report in one inbox and text them back when it’s fixed.
No app for tenants to download. It works over text.
Maya O.
Suite 410 · office manager
“It’s 64 on the 4th floor again. Fourth time this month. My team works in coats and I’m about to call the broker.”
Reset the zone damper by 11:30. 9 people on the floor who flagged it got a text back.
still a tenant at renewal
What you’ll actually hear
The stuff that fills a tenant’s inbox, not yours.
“It’s 64 on the 4th floor again. Three of us have coats on at our desks.”
4th floor · NE
“Elevator’s been out since Tuesday. We’re hauling boxes up six flights.”
north bank
“Men’s room on 3 is out of paper towels. Second time this week.”
3rd floor restroom
“Badge reader at the lobby doors won’t read my card half the time.”
main lobby
“There’s a water stain on the 6th floor ceiling and it’s getting bigger.”
6th floor · suite 610
“Garage gate is stuck open and the light in the east stairwell keeps flickering.”
parking + east stair
The gap
A vacant floor costs more than every complaint combined.
Tenants email facilities and watch it disappear. The office manager stops asking and starts counting the months on the lease. You find out they’re unhappy when the broker calls, or when the floor goes dark.
Give the people on the floors a faster way to flag the cold and the dead elevator, and you get the report while you can still fix it. You reset the damper. They re-sign.
How it works
Three steps, from cold floor to fixed.
- 01 8:52a
A tenant taps the code on their floor
A small placard by the elevator, the restroom, and on every suite door. No app, no login. They type what is wrong and leave a number if they want to hear back.
- 02 8:53a
It lands in one inbox, tagged to the spot
Every report from every floor and building lands in one place, tagged to the zone it came from. Nine people reporting the cold 4th floor read as one issue, not nine emails.
- 03 11:30a
You text the tenant back when it is handled
Set the status and everyone who flagged it gets one text. The office manager who was drafting a move-out email hears from you first.
Every floor, every zone
Read the whole portfolio like a map.
A code by every elevator, restroom, lobby, and suite means each report comes in tagged to the spot it came from. Six people typing “it’s cold up here” roll into one ticket for the 4th-floor NE zone. Every building you run sits in the same inbox, so you see where the heat is before a tenant does.
4th floor · NE
6 open
all the same: cold
north elevator
2 open
out since Tue
3rd restroom
✓ clear
restocked 9:40a
main lobby
1 open
badge reader
Hear it from the tenant, not the broker.
Start free, place a code on every floor in an afternoon, and keep the renewal conversation about rent instead of the cold 4th floor.
Start free