Before someone gets hurt on it
Hear about the broken swing
before it's a claim.
A snapped chain, a downed limb across the trail, glass in the sandbox. The visitor who spots it has no fast way to tell you, so the hazard sits there. Put a code at the trailhead and the playground and you hear the exact spot, with a photo, while a crew can still clear it.
No app for visitors to download. It works over text.
Parent at the playground
North playground · photo attached
“Second swing is broken, the chain snapped. Kids keep walking up to it. Can someone come tape it off?”
Roped off by 9, new chain on by noon. 4 people who flagged it got a text back.
cleared before anyone got hurt
What you'll actually hear
The stuff a visitor would have emailed into a void.
“The second swing on the big playground is broken, the chain snapped. Kids keep walking up to it.”
north playground“Tree down across the blue trail, just past the second bridge. You have to climb over it.”
blue trail“Restroom by the main lot is locked again. Was locked last Saturday too.”
main lot restroom“There is broken glass in the little kids sandbox. Found it before my daughter did.”
tot lot“Water fountain by field 3 has been dead all season. Nothing comes out.”
field 3“Trash cans by the picnic shelters are overflowing and the raccoons got into them.”
picnic areaThe gap
Right now the hazard waits for someone to get hurt on it.
A visitor who finds the broken swing has bad options. They call the 311 line and sit through a phone tree, email parks and rec and hear nothing, or post a photo tagging the city on Facebook. Most just walk away and leave it for the next person.
Give them a code right at the spot and you get the report the same morning, pinned to the exact playground, with a photo. A crew ropes it off and replaces the chain, and the swing that could have been a claim is just a closed work order.
How it works
Three steps, snapped chain to cleared.
- 01 8:24a
A visitor taps the code at the spot
A marker at every trailhead, playground, restroom, and shelter. No app, no login, no 311 phone tree. They type what is wrong, snap a photo, and leave a number if they want to hear back. Ten seconds, standing right there.
- 02 8:25a
It lands in one inbox, already pinned
Every report from every park in the system feeds one place, sorted, with the exact location and a photo attached. Six people flagging the same downed limb group into one job. A snapped chain or broken glass jumps the queue.
- 03 Same morning
A crew clears it and texts them back
Mark the hazard handled and everyone who flagged it gets one text. The visitor who was about to call the council hears that a crew already cleared the trail.
A code at every spot
Not “something's broken at the park.” The north playground, with a photo.
Put a marker at every trailhead, playground, restroom, and shelter. A visitor taps the one in front of them, so the crew gets the exact location and a photo with the GPS, not a vague note that sends someone walking the whole property to find it.
Safety items, a snapped chain or a downed limb, rise to the top of the queue. Every park in the system rolls into one map, so you see at a glance which sites have open hazards and which crew is closest.
Hear about the hazard before it's a 311 call.
Start free, mark up your trailheads and playgrounds, and let a visitor pin the exact spot so a crew can clear it first.
Start free