Nobody's at the counter. Now what?
Catch them before
they cross the street.
A machine eats someone's quarters at 8pm and there's no one to tell. So they get mad, leave, and try the place down the block next week. Put a code on every machine. They report it in ten seconds, and you text a refund back from wherever you are.
Runs an empty store for you. Works over text, no attendant needed.
Marcus T.
washer 7 · no attendant
“Machine 7 took my $2.75 and won't start. Nobody's here and the number on the wall went to voicemail.”
Refund code texted in 4 minutes. 3 people who lost quarters on it got one too.
still in the building, still your customer
What you'll actually hear
The stuff nobody's there to tell you.
“Machine 7 took my $2.75 and won't start. Nobody's here.”
washer 7
“Washer ran the whole cycle and my clothes came out soaked. It never spun.”
washer 12
“Dryer's not heating. Ran it twice, fed it more quarters, still wet.”
dryer 4
“Change machine won't take my bill and there's no attendant to ask.”
front wall
“Called the number on the wall about my refund. Rang four times, went to voicemail.”
after hours
“Soap vending is empty and one of the carts is missing a wheel.”
vending
The silent switch
They don't complain. They just stop coming.
A washer eats two dollars after dark. There's no attendant, the wall number goes to voicemail, and the customer leaves angry. Next week they drive to the laundromat down the block, and your machines sit emptier for a reason you never learn.
Give that empty store a counter. You get the report the minute it happens, tagged to the exact machine, and you send a refund code back before they decide you weren't worth a second try.
How it works
From eaten quarters to refunded, by text.
- 01 8:12p
A customer taps the code on the machine
Every washer and dryer wears its own sticker. They tap the one in front of them, type what happened, and leave a number. No app, no attendant, no waiting on the phone.
- 02 8:13p
It lands in one sorted inbox, tagged to the machine
The report arrives already labeled "washer 7." Three people who lost quarters to the same machine read as one issue. You see which units eat money and bleed customers, from anywhere.
- 03 8:40p
You text a refund code back, or "fixed"
Send a credit code to everyone who lost money on that machine, or mark it done when the tech clears it. The customer who was about to walk hears from you instead.
A code on every machine
Run the floor from your phone, three stores away.
Each washer and dryer gets its own sticker and its own code. A report never says "a machine" again. It says "dryer 4," and so does the next one, and the one after that.
Watch one unit rack up the same complaint and you know which machine bleeds quarters before the route tech ever walks in. You text a credit code to everyone it shorted, or mark it down for service, without driving across town.
Own four stores you can't be at once? Every code rolls into the same inbox, sorted by store and by machine. The unattended counter finally has someone behind it, and that someone is you, holding your phone.
Give the empty store a voice this week.
Start free, sticker every machine in an afternoon, and catch the next money-eaten customer before they cross the street.
Start free