Before the whole room gives up
Fix the broken show
before they stay home next time.
The sound drifts out of sync, the picture goes dim, the subtitles run off the frame. The room sits through it, says nothing, and decides the couch was better and cheaper. Put a code on the auditorium door and one seat can tell you, so you reboot before 120 people write you off.
No app for moviegoers to download. It works over text.
Moviegoer in screen 7
8:15 show · seat F4
“Audio is out of sync, dialogue is behind their lips the whole movie. Half the row noticed. Can someone fix it?”
Resynced the projector before the third act. 5 people who flagged it got a text back.
caught before the room walked
What you'll actually hear
The stuff a moviegoer would have stewed about and never said.
“Screen 7 audio is out of sync, the dialogue is coming a beat behind their lips. Whole row noticed it.”
screen 7“Wrong aspect ratio in theater 4, the subtitles are cut off at the bottom of the frame.”
theater 4“Picture is really dim for the 8:40 IMAX show, looks like the lamp is dying. Hard to see the dark scenes.”
IMAX · 8:40“Recliner B12 will not lean back, the motor just clicks. Had to move seats after the trailers.”
recliner B12“Floor in row K is sticky and there is popcorn all over the seats. Nobody wiped it between shows.”
row K“It is freezing in theater 2, people are putting their coats back on. Been like this since we sat down.”
theater 2The gap
Right now a broken show plays to a full room and nobody tells you.
Projection runs on automation now, with no projectionist in the booth watching the screen. When the sound drifts or the lamp fades, the only people who can see it are sitting in the dark, and getting up to find an usher means missing the film they paid for. So they sit, they finish the movie, and they decide next time they will stream it at home.
Give them a code at the door and one seat tells you the screen and the showtime while the reels are still running. You reboot the projector, text the five people who flagged it, and the show that would have cost you a roomful of regulars is back on track before the credits.
How it works
Three steps, dim picture to back on track.
- 01 8:47p
A moviegoer taps the code on the way out
A marker at every auditorium door, the restrooms, and the lobby. No app, no login, no flagging down an usher mid-film. They type what was wrong, name the screen and the showtime, and leave a number if they want to hear back. Ten seconds while it is fresh.
- 02 8:48p
It lands in one inbox, already by screen
Every report from every auditorium feeds one place, sorted, with the screen and showtime attached. Four people flagging the same out-of-sync audio in screen 7 group into one issue. A projection fault jumps the queue ahead of a sticky floor.
- 03 Before the credits
You reboot it and text them back
Mark it handled and everyone who flagged it gets one text. The guest who was ready to give up on the theater hears that you caught the sync and reset the projector while the movie was still rolling.
A code at every door
One seat can fix the sound for the whole room.
Put a code at every auditorium door, the restrooms, and the lobby. We mean the exit and the lobby, not the seat. Nobody wants to wave a bright phone around mid-film, so they tap it on the way past, name the screen and the showtime, and you know exactly which projector to reset.
A sound or projection fault is one report that fixes the show for all 120 seats. Mark it handled and everyone who flagged that screen gets the same text, so the room that almost wrote you off hears you caught it.
Fix the show before the room decides to stay home.
Start free, put a code at every auditorium door, and let one seat tell you about the dim picture or the drifting sound while you can still reset it.
Start free