Before it's the hall's one-star
One dirty restroom.
The hall takes the star.
A guest never names the stall. They review the food hall. So a flooded second-floor bathroom drags every vendor down at once. Put a code on the door and on every shared space, and you hear it from the floor instead of from Yelp.
Two reporters, one inbox. Guests on the shared space, vendors on the rest.
Renata C.
★☆☆☆☆
“Upstairs bathroom was flooded and out of paper. Cool stalls but I'm not coming back to this place.”
Porter mopped and restocked within the hour. 4 guests flagged it; all of them got a text.
never hit the hall's rating
What comes in from the floor
From a guest at the table and a vendor at the dock.
“Second-floor restroom is out of paper and the floor is flooded. Stepped in it on the way to my table.”
guest · 2nd-floor restroom
“Half the tables in here are dirty and nobody is bussing. Bought my food and had nowhere clean to sit.”
guest · main seating
“Shared ice machine is down again and no one is responding. I am running a bar over here.”
vendor · the cocktail stall
“Delivery dock was blocked all morning. My produce sat in the heat on the truck and half of it turned.”
vendor · loading dock
“AC over the east stalls has been out since open. It is 90 in my kitchen and customers walk right past.”
vendor · east row
“Trash by the entrance is overflowing and there are flies. Not a great look walking in.”
guest · front entrance
Two ways the hall bleeds
A guest reviews the hall. A vendor signs somewhere else.
The shared space is what the guest rates, and they rate the whole hall for it. A flooded restroom or a sea of dirty tables becomes a one-star that every stall under your roof has to carry. You read it days later, after the next guest already has.
The vendors are your real customers, paying the licenses. When the shared ice machine dies for the third time and nobody answers, they stop renewing. An empty stall is the number the property owner asks you about. Hear both complaints the day they happen and you protect the rating and the rent roll at the same time.
How it works
From the floor to fixed, same shift.
- 01 12:41p
They tap the code where the problem is
A code on the restroom door, the seating-area pillar, the ice machine, the loading dock. A guest or a vendor thumbs out what is wrong in ten seconds. No app, no login. They leave a number if they want to hear back.
- 02 12:42p
It lands in one inbox, tagged to the spot
Every report from every stall and every shared space lands in one place, already sorted. Four guests flagging the same flooded restroom read as one job. The tag tells you it is the second floor, not the first.
- 03 1:15p
You text them back once it is handled
Send a porter, restock the paper, get the ice machine serviced, then mark it done. The guests who flagged it hear it is fixed. The vendor who was about to walk knows you moved on it.
Guests and vendors, one place
Protect the rating and the rent roll from one inbox.
Guests report on the shared space they see. Vendors report on the things you own and they depend on, the ice machine, the dock, the AC. Both land in the same inbox, each tagged to the spot, so you triage a flooded restroom and a dead compressor on one screen and answer both before the day is out.
Today · by reporter
- Guest · 2nd-floor restroom 4 flags · fixed
- Guest · main seating bussed · fixed
- Vendor · shared ice machine 3rd time · open
- Vendor · loading dock blocked · open
Two open vendor jobs. Clear them or a stall walks.
Hear the whole hall before it costs you the rating.
Put a code on the restrooms, the seating, the dock, and every stall. Start free, set up the hall in a few minutes, and catch the flooded floor and the dead ice machine the same shift they happen.
Start free