The lobby restroom, not the chart
The soap’s out.
Now someone knows.
Put a code at the lobby kiosk, in each restroom, at the garage elevator. A visitor taps it, says the kiosk is frozen or the waiting room is freezing, and facilities hears it the same minute. Then you text back a status when the building is fixed.
Facilities only. Anything about a patient’s care, a clinician, or a bill goes straight to the hospital’s patient relations and grievance process, not here. The tool never asks for or stores any medical detail.
Works on any phone. No app, no login to report a building issue.
A visitor
tapped the code at the lobby kiosk
“The check-in kiosk in the lobby is frozen. Both screens. Had to go wait at the desk instead.”
Lobby kiosk rebooted by 9:55a. 3 people who flagged it got a status text.
building status only · no medical detail
What you’ll actually hear
The building problems no one tells the front desk.
Every one of these is about the facility: a restroom, an elevator, a kiosk, the temperature, a sign. Care, clinicians, and bills are never part of this. Those follow the hospital’s own patient-relations path.
“Second-floor men’s restroom is out of soap and there are no paper towels in either dispenser.”
2nd floor restroom
“The parking garage elevator is broken and there’s no sign saying so. Walked up four levels.”
garage elevator
“The check-in kiosk in the lobby is frozen. Tried both screens and neither one responds.”
lobby kiosk
“Waiting room is freezing and the water fountain by the door is broken. Two people sitting in coats.”
waiting room
“The sign for radiology points the wrong way. Sent us down a hallway that dead-ends at a locked door.”
wayfinding · level 1
“Vending machine in the family lounge took my $1.75 and never dropped anything.”
family lounge
The gap
A small building problem stays small only if someone hears it fast.
Most visitors who hit a frozen kiosk or a dry soap dispenser never tell a staffer. They wait at the desk, walk up the broken garage stairs, sit in the cold. Facilities finds out on the next round, or after a dozen people have already met the same dead elevator.
Give visitors a fast way to flag the building and the report reaches facilities the same hour. You restock the towels, reboot the kiosk, get the elevator back. The patient-experience team stops fielding building gripes that were never theirs to fix.
How it works
Three steps, kiosk to fixed.
- 01 9:12a
A visitor taps the code
A small sign by the lobby kiosk, in each restroom, at the garage elevator. No app, no login. They type the facility problem in a few seconds on the phone already in their hand. The form asks about the building, never about care.
- 02 9:13a
It lands in one sorted inbox
Reports from every floor and entrance land in one place, tagged to the exact spot. Six people flagging the same out-of-soap restroom group into one issue, so facilities reads one job, not six.
- 03 10:40a
You send a status update
Mark the facility issue fixed and everyone who flagged it gets one text about the building. Soap restocked, elevator back in service. No name, no chart, no mention of why they were in the building.
Two paths, kept apart
Building issues here. Care issues to patient relations.
A code at the restroom, the garage, the lobby kiosk, and the waiting room turns the facilities black hole into a fast loop: the report arrives tagged to the exact spot, so a tech knows it is the 2nd-floor restroom, not a vague complaint about “a bathroom.”
Anything about a patient’s care, a clinician, or a bill belongs to the hospital’s patient-relations and grievance process and follows that path. This tool stays on the building. It never asks for a name, a reason for the visit, or any medical detail, and a reply only ever reports a building status.
Catch the small building stuff fast.
Start free, put your first codes at the kiosk and the restrooms this week, and text visitors a status when the elevator is running again. Care issues stay where they belong, with patient relations.
Start free