Before it's on the end-of-term survey
The work order
goes into a black hole.
A student files a broken AC into a system they never hear back from. They give up, they sweat through finals, and they save it for the housing survey and the r/yourschool thread. Put a code on every floor and the report reaches facilities while the student can still see it get fixed.
No app for students to download. It works over text.
Priya R.
Room 412 · sophomore
“AC's been dead a week, it's 80 in here. Put in a work order Monday and heard absolutely nothing back.”
Compressor reset, cooling by Thursday. 11 students who flagged it got a text back.
heard back instead of giving up
What you'll actually hear
The stuff students text their group chat, never housing.
“AC's been broken in my room for a week. It's 80 degrees in here and I can't sleep. Put in a work order Monday and heard nothing.”
Hadley Hall · 4th floor“The laundry machine ate my card again and half the dryers on this floor are dead. I have a 9am and no clean clothes.”
basement laundry“Dining hall ran out of the only vegan option again by 6:30. This is like the fourth time this week.”
south dining“The HDMI in lecture hall 200 doesn't work, the prof spent ten minutes trying to plug in. Happens every class.”
lecture hall 200“Elevator in my building has been out for three days and I'm on the 9th floor. My roommate is on crutches.”
West tower“Stairwell light by the back door has been out for a week. Walking up at night feels sketchy.”
east stairwellThe gap
The backlog is quiet until the survey lands.
A student files a ticket into the work-order portal and never hears another word. They stop filing. By the end of the term the broken AC and the dead dryers show up all at once, in low satisfaction scores, in a Reddit thread, in a parent's call to the dean. You read about the backlog after it cost you a retention point.
Give every floor a code and students tell you in the moment, from the room. Facilities works the report, you text the student it is done, and the complaint that would have sat unheard turns into one they watched you close.
How it works
Three steps, broken AC to text back.
- 01 11:48p
A student taps the code on the floor
A sticker by the elevator, on the laundry room door, at the dining station, in the lecture hall. No app, no login. They type what is wrong in ten seconds, snap a photo, and leave a number if they want to hear back.
- 02 11:49p
It lands in one inbox, tagged to the room
Every report from every building feeds one place, sorted by location. Ten students flagging the same dead AC in Hadley group into one issue, so your facilities team reads it as one work order, not ten tickets they cannot connect.
- 03 Thursday
The student gets a text when it closes
Mark the unit repaired and everyone who flagged it gets one text. The student who was about to vent on the housing survey hears from you instead, and learns the loop actually closes.
One inbox for every building
A code on every floor, station, and lecture hall.
Put a sticker on each dorm floor, dining station, classroom, study lounge, and gym. A student taps the one in front of them, so the report arrives tagged to room 412 in Hadley, not a vague “my building is hot.” Facilities knows the exact unit before they walk over.
Every dorm, dining hall, and academic building feeds the same inbox. You spot the floor generating ten “AC's broken” reports as one job, and the student who filed it gets the text when the work order closes.
Close the loop before the survey opens.
Start free, sticker your floors and dining stations in an afternoon, and roll every building into one inbox so students hear back instead of giving up.
Start free