Before the corporate audit
The dirty restroom
fails your next audit.
The empty soap dispenser, the dead reader on pump 4, the roller grill nobody refilled. Customers see all of it and say nothing, then the mystery shopper logs it and the image score drops. Put a code in the restroom and you hear it first, while you can still fix it.
Works on the phone already in their hand. Nothing to download.
Dana R.
★☆☆☆☆
“Restroom out of soap and towels, floor soaked. Card reader on pump 4 declined me three times. Never going in for coffee.”
Clerk restocked the restroom and rebooted pump 4. 4 people who flagged it got a text back.
fixed before the next shopper
What scans in from the lot
The stuff they'd never walk inside to mention.
“Men's room out of soap and paper towels, and the floor by the sink is soaked. Pretty rough.”
restroom
“Pump 4 screen is so faded I can barely read it, and the card reader declined me three times before I went inside.”
pump 4
“Coffee carafe was bone dry and the taquitos on the roller grill look like they have been there since this morning.”
coffee bar
“Trash can by the islands is overflowing, garbage blowing across the lot. Nobody has touched it.”
fuel islands
“Air pump out front took my quarters and never turned on. Tire light is still on.”
air / water
“You're at $4.74 a gallon and the place a block down is $4.49. Felt like I got got.”
price sign
The score follows the restroom
A clean restroom sells coffee. A filthy one fails the brand check.
Roughly six in ten people who pull in use the restroom, and they rank it just below fuel quality when they pick where to stop. Most of them never tell the clerk. They gas up, skip the store, and the mystery shopper or the corporate image audit logs the same mess a week later, against your franchise.
Give them ten seconds to flag it and you close that gap. You restock the towels before the shopper walks in, keep the high-margin store visit you were about to lose, and protect the brand relationship that keeps the lights on.
How it works
From the pump to fixed, before the shopper shows.
- 01 2:14p
A customer scans the sticker
A small code on the restroom mirror and on every pump. They are already holding the phone they paid with. No app, no login. They thumb out what is wrong in ten seconds and leave a number if they want to hear back.
- 02 2:15p
It lands behind the counter
Every report from the lot, the pumps, and the restroom drops into one sorted inbox. Four people flagging the empty soap dispenser read as one job, not four pings.
- 03 2:40p
You text them once it is handled
Restock the towels, swap the carafe, reboot the reader on pump 4, then mark it done. Everyone who flagged it gets one text. The customer who almost left without buying a thing comes back inside.
A code where the problem is
One sticker on the mirror, one on every pump.
The customer scans right where the mess is, so the report already says which pump and which restroom. You fix it before the next mystery shopper grades the image score, and you keep the in-store visit that pays the rent.
Pricing and metering gripes route straight to you too. You cannot drop the street price, but you decide how to answer instead of reading it on a public page.
Today · by location on the forecourt
- Restroom soap restocked · fixed
- Pump 4 3 reader flags · open
- Coffee bar carafe refilled · fixed
Pump 4: 3 flags, same declined reader
Pass the audit because you already fixed it.
Put a code in the restroom and on every pump this week. Start free, set up your first site in a few minutes, and hear the mess before the shopper does.
Start free