Before the member doesn't renew
They don't complain.
They just don't renew.
The bunkers go unraked, the cart pulls right, the shower runs cold, and the member who noticed says nothing to anyone. The GM is two holes away and never hears it. Then dues come due and they walk. Put a code across the property and you hear the small gripe while you can still keep them.
No app for members to download. It works over text.
Rich H.
Member · 9 years
“Bunkers on 14 still arent raked and that is the third cold shower this month. For what we pay here?”
Super raked it before the afternoon wave. 6 members who flagged it got a text back.
renewed instead of walked
What you'll actually hear
The stuff members grumble about in the grill room, never to you.
“Bunkers on the back nine still arent raked. Sand is hard packed, club just bounces off it.”
back nine · #14 bunker“Group ahead has been playing five hours and there is no marshal anywhere. Backed up since the turn.”
pace of play“Shower in the mens locker room ran cold again this morning. Third time this month.”
locker room“Cart 14 pulls hard to the right and the brakes feel soft going down to 9. Pretty sketchy.”
cart 14“Halfway house was out of everything but water by noon. No dogs, no beer, nothing.”
halfway house“Ball washer on 6 is bone dry and the tee markers are still up from the ladies event.”
6th teeThe gap
You find out they were unhappy after they cancel.
A member pays large annual dues and almost never walks up to the GM with a gripe. They play less, skip a few weekends, and at renewal they quietly don't sign. You learn it was the hard bunkers and the cold showers only after the dues are gone.
Winning that member back costs five to twenty-five times what it takes to keep them. Give them a code on the cart and they tell you in the moment. You fix it, text them it is done, and the member stays on the roster.
How it works
Three steps, hard bunker to handled.
- 01 11:40a
A member taps the code where they are
A small sticker on the cart, the tee box, the halfway house, the locker room door. No app, no login. They type what is wrong in ten seconds and leave a number if they want to hear back.
- 02 11:41a
You hear it in one inbox
Every report from every corner of the property lands in one place, sorted. Six members flagging the same hard bunker on 14 group into one issue, so it reads as one job for the super, not six.
- 03 Same day
You text them back when it is handled
Mark the bunker raked and everyone who flagged it gets one text. The member who was a bad round away from not renewing hears from the GM instead of quietly drifting off.
A code on every corner
The report arrives already tagged to cart 14.
Put a sticker on the carts, the tee boxes, the halfway house, the locker rooms. A member or an event guest taps the one in front of them, anywhere on a property the GM cannot be standing on at once. So you never get a vague “something's off out there.” You get the exact bunker, the exact tee, the exact cart.
That soft-brakes report on cart 14 is also a dated paper trail. When a member flags a cart pulling or braking wrong, you have a record of who said it, when, and when your crew pulled it for service.
Hear the gripe before the member walks.
Start free, sticker the carts and tee boxes in an afternoon, and catch the hard bunker before it shows up as a non-renewal.
Start free