Before it lands on Yelp

Customers tell you what's wrong. Before they tell Yelp.

Your business gets its own QR code. A customer scans it, says what went wrong, and can add a photo. They choose whether they want a text when it is fixed. You see what happens when you are not there, so you can fix it before your best customers stop coming.

Start free See how it works

No app to download. Nothing for them to install.

A customer holding up a phone to scan the QR code on a cafe counter sign that reads “Something not right? Tell us before you go.”
Ten seconds, at the counter, before they walk out.

The gap

By the time it's a review, you've already lost them.

Most people who have a bad visit never tell you. They tell their phone in the parking lot. Or they just stop coming, and you never find out why.

Give them an easier place to put it and you get the report instead of the bad rating. You fix the towels. They come back.

How it works

From scan to fixed.

  1. 01 9:41a

    A customer scans your QR code

    The QR code is made for your business, and for the exact spot it hangs in. It opens a web page. There is no app to download and nothing to sign up for.

  2. 02 9:41a

    They say what went wrong

    They type the problem and can add a photo. Then they choose: leave a number to hear back, or say nothing and stay anonymous. That part is up to them.

  3. 03 9:42a

    You see it, wherever you are

    Every report from every location lands in one inbox. If ten people flag the same broken thing, it shows up as one job, not ten.

  4. 04 2:15p

    You fix it and text them back

    Mark it done and everyone who asked to hear back gets one text. The customer who almost wrote a bad review hears from you instead.

The page a customer sees after scanning the QR code: a note field to say what happened, a button to add a photo, and an optional field for their name and number if they want to hear back.
What the customer sees. No app, no login.

Built for places with a front door

Restaurants & cafes Hotels & motels Gyms & studios Movie theaters Apartments & multifamily Office buildings Co-working spaces Laundromats Salons & barbershops Car washes Veterinary clinics Libraries Parks see all

Put your QR code on the door this week.

Start free. Set up your first location in a few minutes. Then start hearing the things your customers would have kept to themselves.

Start free